Hello! Products can be returned or exchanged within 14 days of delivery through our returns portal.

Awesome! Please let me know if you have any other questions 👋🏼

Hello Julia, please share a picture of the damaged bracelet. We’ll get this sorted out for you as soon as we can.

To help us resolve this quickly, please share your order number.

Orders usually ship in 2–3 days. Since your order was placed yesterday, it may take a little extra time.

We’ll ship the item in your size. Feel free to reach out if you have any other questions! 😄

Hi! We’ve just shipped your replacement item - hope you enjoy it!

Thank you for your order! As this is a custom-made item, production takes approximately 5–7 business days. You’ll receive an email with your tracking number as soon as your package is shipped.

Hi there! Your discount code SUMMER20 has expired, but don’t worry - we’ve got you covered. Here’s a new 15% off code just for you: THANKS15, valid until the end of the month.

We’re very sorry you received the wrong size! Please simply return the product - we’ll of course cover the return shipping costs. We’ll send you the correct item as quickly as possible.

Your package was handed over to the carrier this morning at 9:42 AM. The tracking number is DE4921847362. You can check the status directly on the DHL website.

Unfortunately, the item “Wool jumper Grey size M" is currently sold out. I can happily notify you by email as soon as it is available again. Shall I set that up?

Thank you for your patience! Your refund has been successfully processed today and should appear in your account within 3–5 business days.