vennie Agent

The support agent
that reliably executes workflows

The support agent that reliably executes workflows

vennie understands requests, retrieves facts, performs approved actions, and validates the result. When data is missing, rules do not apply, or a case requires judgement, your team takes over with the full context.

Integrated with your systems. With clear limits and handovers.

Integrated with your systems. With clear limits and handovers.

Adam One

adam01@gmail.com

Where is my order?

Example requests chat

Where is my order?

How can I return something?

Can you change my address?

I can't find my order number anymore?

My product arrived defective, here are some pictures!

Checking Order in Shopify

#39635

Adam One

adam01@gmail.com

Where is my order?

Example requests chat

Where is my order?

How can I return something?

Can you change my address?

I can't find my order number anymore?

My product arrived defective, here are some pictures!

Checking Order in Shopify

#39635

Part of an operational support system

The agent is more than a conversation layer. It understands the request, retrieves relevant facts from connected systems, performs approved actions, checks the result, and hands cases to your team with context when it reaches its limits.

Facts from connected systems

Answers and decisions are grounded in approved data sources such as your shop, helpdesk, and shipping status.

Actions, not just answers

vennie can perform approved steps, validate the outcome, and detect deviations.

Validate outcomes and escalate with context

vennie validates performed steps and hands exceptions to your team with the relevant data, history, and reason.

Continuously improved
Based on real support cases

vennie is improved based on observed outcomes.

Our team reviews failed attempts, handovers, and new edge cases. Improvements are tested in a controlled way before they are introduced into additional workflows.

vennie reviews real support cases, handovers, and outcomes to improve workflows in a controlled way.

Concrete safeguards instead of empty promises

vennie uses only approved data sources and clearly defined actions.

If reliable facts are missing, a case falls outside the rules, or an action fails, the agent does not guess. It stops, records the reason, and hands the case to your team with context.

01

Approved data sources and explicit permissions

02

GDPR-compliant processing

03

Escalation when data is missing, confidence is low, or exceptions occur

First, find out which work can actually be automated.

During the free Zendesk audit, we analyse your historical tickets in read-only mode.

You will receive an overview of your biggest volume drivers, operational bottlenecks, and the tasks with the highest automation potential.

First, find out which work can actually be automated.

During the free Zendesk audit, we analyse your historical tickets in read-only mode.

You will receive an overview of your biggest volume drivers, operational bottlenecks, and the tasks with the highest automation potential.

First, find out which work can actually be automated.

During the free Zendesk audit, we analyse your historical tickets in read-only mode.

You will receive an overview of your biggest volume drivers, operational bottlenecks, and the tasks with the highest automation potential.

vennie

vennie is the European AI support agent for growing e-commerce businesses.

Developed in Germany

Based in Heidelberg

European data protection standards

Official R&D certification: vennie is officially certified as a cutting-edge technology for growing e-commerce businesses.

Personal onboarding

Ongoing support

ยฉ 2026 - vennie

vennie

vennie is the European AI support agent for growing e-commerce businesses.

Developed in Germany

Based in Heidelberg

European data protection standards

Official R&D certification: vennie is officially certified as a cutting-edge technology for growing e-commerce businesses.

Personal onboarding

Ongoing support

ยฉ 2026 - vennie

vennie

vennie is the European AI support agent for growing e-commerce businesses.

Developed in Germany

Based in Heidelberg

European data protection standards

Official R&D certification: vennie is officially certified as a cutting-edge technology for growing e-commerce businesses.

Personal onboarding

Ongoing support

ยฉ 2026 - vennie