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vennie statistics
Insights to power smarter support
vennie shows you why customers are reaching out, how they feel, and which issues your team should prioritize.
Better decisions start with understanding
Every request has a reason, and vennie identifies it. Through intent recognition and sentiment analysis, your team knows exactly what’s going on:
Whether it’s a payment question, return, or complaint, and how satisfied the customer is.
01
Automatically detects the reason for each request
02
Sentiment analysis for every message
03
Overview of ticket volume and topics
04
Custom categorization and prioritization
Intent & Sentiment Recognition
Step 1
Intent Recognition
Vennie understands why someone is writing – not just what they say. It analyzes each message semantically and automatically categorizes it into topics like “Payment,” “Shipping,” or “Product Question.”
Step 2
Sentiment detection
vennie detects the emotion behind every message. This lets you escalate tickets strategically when a customer is frustrated or unhappy.
Step 3
Custom Categories
Create your own categories and subcategories. For example, “Production → Custom designs” or “Payment → Outstanding invoice”.
You decide what gets automated.
vennie resolves requests and closes tickets automatically
Absolute transparency is maintained: every message is tagged with clear intent labels.
This lets you see at any time:
Identify the real reason behind each request (e.g., orders, payments, returns)
Visualize message distribution across your custom categories
See what share of requests was handled automatically
You don’t have to review every ticket to find patterns – Vennie highlights the key insights for you in real time.
40%
All messages are order-related
40%
All messages are order-related
25%
Returns
15%
Payments
40%
All messages are order-related
10%
Miscellaneous
15%
Payments
10%
Product claim
Native integration with your ticketing system
All data – intents, categories, and sentiment – is automatically pushed to Zendesk, so you can build triggers and automations directly on vennie’s insights.
Priority routing for payment issues
Automatic escalation for critical issues
Product questions – low priority
Key benefits
Full transparency
Know exactly what your chatbot can handle and what remains manual.
Keep customer satisfaction in focus
Use sentiment insights to detect frustration and respond before it escalates.
Optimised processes
Let your team focus on what really matters.
Full automation
vennie interprets and handles customer requests automatically.
