![](data:image/svg+xml,<svg display="block" role="presentation" viewBox="0 0 18 18" xmlns="http://www.w3.org/2000/svg"><path d="M 0.148 1.06 C 0.053 0.966 0 0.838 0 0.705 C 0 0.572 0.053 0.444 0.148 0.35 L 0.348 0.15 C 0.442 0.052 0.572 -0.002 0.708 0 L 7.868 0 C 8.003 -0.002 8.134 0.052 8.228 0.15 L 8.428 0.35 C 8.523 0.444 8.576 0.572 8.576 0.705 C 8.576 0.838 8.523 0.966 8.428 1.06 L 4.638 4.85 C 4.547 4.947 4.42 5.002 4.288 5.002 C 4.155 5.002 4.029 4.947 3.938 4.85 Z" fill="rgb(17, 17, 17)" height="5.00155387474404px" id="T1L7vK7HI" transform="translate(4.712 7)" width="8.575800000000001px"/></svg>)
We are the European partner for e-commerce automation.
vennie was founded in Germany to approach support automation as an ongoing operational responsibility—not a one-off software project.
E-commerce teams work across complex system landscapes: helpdesk, shop, ERP, logistics, and individual processes must work together reliably. A chatbot or another tool is not enough.
We analyse the actual support work, build the right automations, and operate them day to day. Our goal is not to touch as many tickets as possible, but to take work off your team reliably.
E-commerce customers
Messages per month
Processed tickets
vennie takes on the operational work behind recurring support cases: We connect systems, retrieve data, perform approved actions, validate results, and continuously improve the automations. We take technical and operational responsibility for that work.
Human teams remain essential wherever judgement, empathy, or business responsibility is required. We hand over exceptions and sensitive cases with full context—instead of automating them on guesswork.
This creates a clear division of work: vennie handles reliable, repeatable tasks. Your team manages customer relationships, decides in exceptional situations, and defines the rules.
The team
Janis
Co-Founder + Tech
Leon
Co-Founder + Exec
Kyle
Customer Success
How we take responsibility
Operational partner
We set up automations, monitor outcomes, and continuously improve workflows together with your team.
Clear division of work
vennie handles reliable, repeatable tasks. Your team decides on exceptions, sensitive cases, and new situations.
European by design
Developed in Germany, with a focus on data protection, reliability, and transparent processes.
