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vennie Custom Flows
Your workflows - Your style
With vennie you can build complete support processes yourself - from complaints to bespoke refunds.
As simple as Make or n8n - just specifically for Customer Support.
Automatic responses are good - but real service quality arises when processes react intelligently. With Custom Workflows, vennie maps complete processes: from the identification of a complaint to the decision of whether a replacement, a voucher, or a return should be initiated.
That's how it works
Step 1
Activate flow
The customer writes quite normally: for example, "My item is defective" or "I would like to make a complaint." No stiff responses are necessary, the flow automatically recognises what it's about.
Step 2
Define paths
Define in the flow how different types of messages are to be interpreted: for example, reports of defective products, missing items, or general complaints. The flow responds flexibly, regardless of how your customer phrases it.
Step 3
Connect actions
Behind the scenes, systems such as Shopify, Zendesk, or DHL are connected to automatically carry out the appropriate action: sending replacement products, providing return labels, or creating vouchers - while your customer continues to communicate with you normally.
