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vennie actions
When AI takes action.
vennie not only automates responses - but also takes action.
From address changes to complaints.
vennie can trade directly in all your systems in parallel and thus provides solutions instead of just providing information.
Shopify
Retrieve orders, change addresses, exchange orders
8Returns
Automate return processes, display status updates in chat
Zendesk
Update tickets, respond automatically, categorize
DHL
Check shipment status, create return label
JTL / Xentral
Change addresses, prepare new orders
100% Focus on Online Trading.
Simple, modular, scalable.
vennie is built for e-commerce teams: Actions tap into real shop processes - from checkout to orders to returns.
Built modularly, Actions can be flexibly combined, so your automation can be as deep as you need it to be. vennie grows with your support.
Order Tracking
Status inquiries are answered automatically – in real time and without manual intervention.
Returns
The AI generates response suggestions that are reviewed and approved by the support team.
Complaints
Standard cases are processed automatically, while complex issues are forwarded specifically.
