That's how it works
Step 1
Activate flow
The customer writes quite normally: for example, "My item is defective" or "I would like to make a complaint." No stiff responses are necessary, the flow automatically recognises what it's about.
Step 2
Define paths
Define in the flow how different types of messages are to be interpreted: for example, reports of defective products, missing items, or general complaints. The flow responds flexibly, regardless of how your customer phrases it.
Step 3
Connect actions
Behind the scenes, systems such as Shopify, Zendesk, or DHL are connected to automatically carry out the appropriate action: sending replacement products, providing return labels, or creating vouchers - while your customer continues to communicate with you normally.
FAQs
What is vennie and who is it built for?
vennie is an AI-powered support automation solution designed for e-commerce brands handling at least 2,000 tickets per month. It automatically processes both repetitive and complex requests, cutting costs and relieving your team.
How is vennie different from traditional chatbots?
Unlike typical chatbots, which can frustrate customers by getting stuck in loops or repeating information, vennie understands the true intent behind each request, makes autonomous decisions – like generating a return label – and escalates to an agent only when needed.
What can vennie automate?
From simple questions like “Where’s my order?” or address changes (automatically updated in Shopify) to complete return processes – finding the order, requesting photos, generating a DHL return label, and creating a replacement order – vennie handles it all without any manual intervention.
How much can I really save on support with vennie?
Our customers typically save at least 50% on support costs with vennie, achieving over 60% automation – even during peak periods. vennie works around the clock, letting your agents focus on complex issues.
How can I try vennie for my business?
Getting started is simple with a free demo. We’ll identify the 3–5 ticket types that can be automated immediately. vennie only goes live once the bot matches your agents’ customer satisfaction (C-SAT) scores.
