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No software subscription.
One partner for your support.
vennie works with the most successful DACH e-commerce brands - as a strategic partner.
How it works
A fraction of the cost of large customer service AI platforms - with real support instead of self-service onboarding
Free Support Audit
We analyse your current setup, identify automation potential and show where tickets are unnecessarily processed manually.
Individual offer
Based on your volume, team and setup, we will create a tailored investment model.
Onboarding & ongoing optimisation
We set everything up, monitor the performance and continuously optimise - you don't need to build up any AI expertise.
Applications & successes that speak for themselves
Whether online shop, international brand, or growing start-up: vennie adapts to your business model and reliably automates the most common support cases, making support faster, more efficient, and cheaper.
"With vennie, we can finally automate many processes that previously had to be done manually, and do so with a quality that perfectly aligns with our brand communication."
Filomena Barth
Head of CX
Features that are always included
General & AI functions
Multi-language support
Supports all major European languages.
Brand-aligned bot personality
Brand-aligned bot personality – every bot can be tuned in tone, style, and responses to fit your brand.
Standard workflows
Access to standard workflows for common processes like refunds, returns, and more
Custom workflows
Custom workflows for complex or brand-specific processes
Template workflows
Includes all available templates for quick setup.
Integrations & real-time data
All integrations included
All integrations included (e.g. Zendesk, Shopify, Notion, inventory management systems)
Full data access
Full data access (make changes to orders, manage tickets, or exclude entries)
Real-time data
Get real-time data with native integrations
Automated ticket management
Automated ticket management: set statuses, exclude tickets, and filter requests by sentiment.
Data protection & hosting
100% GDPR-compliant
Fully compliant with the EU General Data Protection Regulation (GDPR)
All data stored in Germany
Data stored in Germany – secure and fully compliant
Analysis & reporting
Sentiment analysis for ticket prioritisation
Analyze ticket sentiment to automatically flag high-priority requests and filter out low-priority ones
Auto-update ticket status
Ticket status updated automatically – consistent and error-free
