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We build and operate your support automation.
From audit and discovery to ongoing operations: vennie takes care of the technical implementation and develops your automations together with your team.
How the partnership works
Your investment depends on ticket volume, system landscape, and implemented workflows—including operations, reporting, and continuous improvement.
Ticket audit & discovery
We analyse real ticket examples, systems, rules, and goals. From you: a ticket export or read-only access, process context, and a responsible contact.
Implementation & approval
We design, build, and test the workflows. You authenticate integrations through a secure link and approve rules and test cases.
Operations, reporting & improvement
We monitor outcomes, report transparently, and evolve the automations. You provide feedback on exceptions and name escalation owners.
Outcomes instead of feature promises
The partnership is measured by operational outcomes: tasks completed reliably, exceptions handed over cleanly, and less manual work for your team.
"With vennie, we can finally automate many processes that previously had to be done manually, and do so with a quality that perfectly aligns with our brand communication."
Filomena Barth
Head of CX
What the partnership includes
Quality, languages & rules
Multilingual handling
Handling in the European languages you need, with rules and quality controls tailored to your shop.
Brand-aligned communication
Tone, behaviour, and response boundaries are defined together, tested, and continuously improved.
Proven support workflows
Recurring processes such as complaints and returns are implemented and tested for your shop.
Custom workflows
Complex or brand-specific processes are designed, built, and operated by vennie.
Reusable building blocks
Proven building blocks speed up implementation while being adapted to your rules, systems, and approvals.
Integrations & real-time data
Your existing stack connected
Zendesk, Shopify, Gorgias, and other relevant systems are connected and managed by vennie.
Read data & perform actions
vennie retrieves approved data and performs defined actions, such as updating orders or handling tickets.
Authentication without shared credentials
You confirm each integration yourself through a secure link while logged in to the relevant system.
Controlled ticket actions
Status, routing, and exclusions follow approved rules; outcomes are checked and exceptions escalated.
Data protection & security
GDPR-oriented implementation
Data flows, access, and retention are documented and contractually agreed for your setup.
Hosting agreed transparently
Hosting regions, subprocessors, and relevant security measures are disclosed and agreed before implementation.
Reporting & improvement
Outcomes reported transparently
Regular reports show volume, reliably completed tasks, exceptions, and improvement opportunities.
Quality and exceptions reviewed
vennie reviews outcomes, documents error patterns, and adjusts rules and workflows in a controlled way.
