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Pricing
Automate your customer support today – faster, smarter, and more affordable than ever.
Pay Monthly
Pay Yearly
10% OFF
Starter Plan
Productivity increase
299€
plus VAT
(1,250 interactions/month)
+ 0.25€ per extra interaction
FEATURES
Access to the Help Centre
Independent setup
Replies via email and Facebook
Business Plan
Full automation
1499€
plus VAT
(7,500 interactions/month)
+ 0.25€ per extra interaction
FEATURES
All "Starter" Features
More messages
End-to-end onboarding and success manager
Prioritized dev changes
Responses include socials
Corporate Plan
3999€
plus VAT
(30,000 interactions/month)
+ 0.15€ per extra interaction
FEATURES
All "Business" Features
Statistics & Custom Categories included (+0.02€ per keyword)
Multi-shop setup included
Fill custom fields included
SLA – <8-hour response time
Custom plan
Custom
∞ interactions per month
FEATURES
Individual solutions
Pay Monthly
Pay Yearly
10% OFF
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Support upsells
Turn support requests into sales. Trigger targeted upsell messages as soon as the AI detects a clear buying intent.
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Statistics & custom categories
Understand your customers better. AI analyzes each chat for intent, sentiment, and priority.
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Multi-shop setup
Manage multiple stores or country accounts in one system – centralized, efficient, and seamlessly connected.
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Fill custom fields
Auto-populate Zendesk custom fields for more context, less manual work, and faster workflows.
Features included in every plan
General & AI functions
Multi-language support
Supports all major European languages.
Brand-aligned bot personality
Brand-aligned bot personality – every bot can be tuned in tone, style, and responses to fit your brand.
Standard workflows
Access to standard workflows for common processes like refunds, returns, and more
Custom workflows
Custom workflows for complex or brand-specific processes
Template workflows
Includes all available templates for quick setup.
Integrations & real-time data
All integrations included
All integrations included (e.g. Zendesk, Shopify, Notion, inventory management systems)
Full data access
Full data access (make changes to orders, manage tickets, or exclude entries)
Real-time data
Get real-time data with native integrations
Automated ticket management
Automated ticket management: set statuses, exclude tickets, and filter requests by sentiment.
Data protection & hosting
100% GDPR-compliant
Fully compliant with the EU General Data Protection Regulation (GDPR)
All data stored in Germany
Data stored in Germany – secure and fully compliant
Analysis & reporting
Sentiment analysis for ticket prioritisation
Analyze ticket sentiment to automatically flag high-priority requests and filter out low-priority ones
Auto-update ticket status
Ticket status updated automatically – consistent and error-free
FAQs
How do the plans differ?
The plans vary by the number of monthly interactions, available features, and additional services. The Starter plan is perfect for your first productivity gains, while Business and Corporate plans offer full automation for maximum efficiency.
What happens if I exceed my plan’s message limit?
Extra interactions are charged per plan, so you always know your costs and can scale as needed.
Can I upgrade my plan or add features flexibly?
Yes – plans can be upgraded at any time with add-ons like Custom Flows, advanced statistics, multi-store setups, or automated custom fields. Your bot evolves as your business grows.
What counts as an interaction?
An interaction occurs when the system sends an automated response to the customer or executes a Custom Flow based on available information. The following applies: A message only counts as an interaction if the software actually delivers a response. A Custom Flow Execution, however, always counts as an interaction - regardless of whether a customer message is generated or not. If a request is forwarded to your team because no relevant information or flow is available, no interaction occurs, and nothing is charged.
