vennie Upsell

Your support chat is your new revenue channel.

vennie turns customer support enquiries into purchases - automatically, personalised and measurably.

From customer inquiry to solution: vennie recognises the question 'Where is my order?', checks Shopify and DHL in real-time, and automatically provides the appropriate answer.

That's how it works

vennie, the AI chatbot, interprets messages and categorizes them.

Step 1

Set trigger

Define when vennie becomes active: after a product enquiry, after X days without a purchase, or after visiting a category.

vennie, the AI chatbot, detects frustration or dissatisfaction in customer messages and responds accordingly.

Step 2

Configure follow-up & offer

Decide what vennie sends: a reminder, a product suggestion, an exclusive discount code - or a combination.

vennie allows you to define your own categories for your customer inquiries.

Step 3

vennie acts automatically

The code is generated, the message sent, the sale tracked. All without manual intervention.

Example conversation

This is how vennie guides customers from their first interest through to checkout.

vennie chat

Customer

2:34 PM

โ€œDo you have your winter jacket in size M as well?โ€

v

vennie

2:35 PM

โ€œYes! Here are all available colours and sizes: [Link]โ€

vennie chat

7 days later, no purchase

v

vennie

2:35 PM

โ€œDid you have another question? If you're still interested - here is a discount code that lasts 24 hours: JULIA-31KX.โ€

Example conversation

This is how vennie guides customers from their first interest through to checkout.

vennie chat

Customer

2:34 PM

โ€œDo you have your winter jacket in size M as well?โ€

v

vennie

2:35 PM

โ€œYes! Here are all available colours and sizes: [Link]โ€

vennie chat

7 days later, no purchase

v

vennie

2:35 PM

โ€œDid you have another question? If you're still interested - here is a discount code that lasts 24 hours: JULIA-31KX.โ€

Classical customer support is expensive, slow, and inconsistent.

Automatic follow-ups

No lead is lost. vennie automatically follows up after X days - with no manual effort.

Personalised discount codes

Each code is only valid for one customer, has an expiry date, and is created directly in Shopify.

Smart product suggestions

vennie recommends suitable products based on query, category or purchase history - directly in the chat.

Full Attribution

Every purchase generated by vennie is clearly attributed. You can see exactly what the channel delivers.

Automation worth investing in.

Automate your customer support today - effectively, carefully and more affordably than ever before

Pay Monthly

Pay Yearly

10% OFF

Starter Plan

0,25 โ‚ฌ

plus VAT

ADDITIONAL

2% commission on the additional gross sales revenue achieved.

Free Consultation

Automation worth investing in.

Automate your customer support today - effectively, carefully and more affordably than ever before

Pay Monthly

Pay Yearly

10% OFF

Starter Plan

0,25 โ‚ฌ

plus VAT

ADDITIONAL

2% commission on the additional gross sales revenue achieved.

Free Consultation

Automation worth investing in.

Automate your customer support today - effectively, carefully and more affordably than ever before

Pay Monthly

Pay Yearly

10% OFF

Starter Plan

0,25 โ‚ฌ

plus VAT

ADDITIONAL

2% commission on the additional gross sales revenue achieved.

Free Consultation

vennie

vennie: the European AI Support Agent for growing e-commerce businesses.

Made in Germany

Based in Heidelberg

GDPR-compliant

Hosted in Germany

Official R&D certification: vennie is officially certified as a cutting-edge technology for growing e-commerce businesses.

certified by BSZF

Backed by the German government

ยฉ 2026 - vennie

vennie

vennie: the European AI Support Agent for growing e-commerce businesses.

Made in Germany

Based in Heidelberg

GDPR-compliant

Hosted in Germany

Official R&D certification: vennie is officially certified as a cutting-edge technology for growing e-commerce businesses.

certified by BSZF

Backed by the German government

ยฉ 2026 - vennie

vennie

vennie: the European AI Support Agent for growing e-commerce businesses.

Made in Germany

Based in Heidelberg

GDPR-compliant

Hosted in Germany

Official R&D certification: vennie is officially certified as a cutting-edge technology for growing e-commerce businesses.

certified by BSZF

Backed by the German government

ยฉ 2026 - vennie