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We weren’t looking for a tool that just handles tickets halfway – we wanted one that delivers full resolution.
Discover how Lieblingskorb switched AI-powered customer support providers in just one month, automated more of their processes, and boosted customer satisfaction at the same time.
Household
About
Lieblingskorb is a fast-growing German lifestyle brand specializing in premium products for customers aged 40–70.
Known for targeted Facebook performance marketing, Lieblingskorb quickly established itself as a key player in German e-commerce. With clear brand communication, high quality standards, and steady growth, the company is among the rising D2C brands in its category.
Learn more at www.lieblingskorb.de
Challenge
Before partnering with vennie, Lieblingskorb faced a typical scaling challenge:
Their existing automation solution only provided partial help. Many tickets had to be reopened or manually adjusted because responses were incomplete or imprecise. During seasonal product launches, this placed a heavy burden on the support team—and sometimes even created extra work for the bot itself.
The goals were to:
Significantly improve response quality
Ensure every ticket is fully resolved
Increase automation without compromising quality.
Solution
Over just three months, a new setup was implemented – including analytics features and an AI-powered support bot. Within 1.5 months, the system was fully handling around 60% of requests automatically. After full implementation, the automation rate exceeded 70%, while response times shortened and customer satisfaction remained high.
A special focus was placed on preserving the brand’s distinctive voice. Lieblingskorb intentionally uses certain writing styles and expressions (like ALL CAPS) that were consistently maintained in the automated responses.
Julia
2:34 PM
Product claim
v
vennie
2:35 PM
Hi Julia,
Thanks for your message! Sorry to hear that part […] broke. It sounds like it’s the […], the piece that hooks the aluminum clip. No worries—that can be replaced!
You can find the right […] here: […]. To make sure we send you the correct part, we’ll need a few photos from you:
Two pictures of […]
One picture each of […]
With the photos, we can quickly provide the right solution for you. Of course, we’re happy to help if you have any other questions.
Julia
2:34 PM
Return
v
vennie
2:35 PM
Hi Julia,
Thanks for your message, and sorry for the misunderstanding! Your order #[…] is already on its way and unfortunately can no longer be canceled.
You now have two options:
Refuse the package: When it’s delivered, you can decline it. Please note that […] (within Germany) will be deducted from your refund.
Return the items: You can accept the package and return the items within […] days of purchase. Simply register the return through our returns portal: […].
We’re happy to help if you have any further questions.
Result
Lieblingskorb’s new support process is now faster, more efficient, and higher quality than ever. Tickets are resolved completely instead of being reopened, allowing the team to focus on complex issues while routine cases are handled automatically.
With a 70% automation rate and faster response times, vennie has played a key role in future-proofing Lieblingskorb’s support structure. Next up: automating the claims process to boost efficiency even further.
Sabine Kretschmar
Founder - Lieblingskorb
"We weren’t looking for a tool that just handles tickets halfway – we wanted one that delivers full resolution. vennie gives our customers complete answers, so our team doesn’t have to constantly follow up."
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